Return Policy

 At The Party & Event Store, we value our customers and want every purchase or rental experience to be smooth and enjoyable. Please review our return policy below:

• Unopened/Unused Items: Items may be returned within 7 days of purchase with a valid receipt. Products must be in their original packaging and condition.
   
• Opened/Used Items: For health and safety reasons, opened or used party supplies (such as balloons, tableware, and decorations) are non-refundable.
   
• Custom/Personalized Items: All sales on customized or special-order merchandise are final and cannot be returned or exchanged.
   

• Deposits: Deposits are non-refundable but may be applied toward a future booking if cancellation occurs at least 2 days in advance.
   
• Damaged or Missing Items: Customers are responsible for the full replacement or repair cost of any rental equipment that is damaged, lost, or not returned.
   

• Deposits/Retainers: Deposits made for décor, creative services, or event packages are non-refundable.
   
• Cancellations: To reschedule services, at least 72 hours’ notice is required. Rescheduling is subject to availability.
   
• Completed Services: Once décor is delivered, setup is performed, or a session is completed, no refunds are available.
   

• Refunds will be issued in the original form of payment within 5–7 business days.
   
• Store credit may be offered in some cases at management’s discretion.
   
• The Party & Event Store reserves the right to update or modify this policy at any time.